Chatbots offer companies of virtually any size a huge opportunity to reduce costs, increase customer satisfaction and grow sales. As a relatively new technology that is only now entering the mainstream, chatbot implementation and development is associated with a number of issues and challenges that need to be properly identified and overcome to achieve successful business outcomes.
This white paper is designed to be a resource for company executives. It presents an overview of key societal and technological factors driving the adoption of chatbots, relevant demographic and statistical data, and a discussion of key issues in chatbot strategy development and implementation.
The white paper also includes Talania’s statements of position on a number of important issues based on analysis of publicly available information, using chatbots from other companies, and the Company’s own experience.
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